The overall responsibility for the design and implementation of the quality management system is assigned to the upper management. The specific responsibility for its supervision and implementation is assumed by the Quality Manager and the Quality Team. In addition, as part of the design of the QMS, the organisation must articulate the Quality Policy in the form of a written statement outlining management’s intentions and commitment to the implementation of the System. The Quality Policy shall be communicated within the organisation. The Quality Team is the link between management and employees regarding compliance to the principles of the Quality System. This phase should identify the important operating processes of the organisation, the requirements that govern them (legal, technical specifications, customer requirements) as well as the quality objectives and the possibilities for improving the quality of the operations.

In this phase, the defined procedures and the designed policies are put in place. The resources available and the responsibilities of the staff are defined. It is ensured that employees and other stakeholders are aware of and able to assume their responsibilities for the implementation of the quality management system in the organisation. This is how the implementation and application of the system begins.

Every quality management system requires the existence of compliance control procedures with regard to its stated principles and documented procedures. Internal audit can help to confirm that the quality management system is operating correctly and effectively and producing the desired or intended results. Processes regarding compliance with legal and other requirements (customer, legal-regulatory, etc.) and the achievement of the organisation’s quality objectives must be observed. The results shall be documented and reported to management.